This Privacy Policy applies to Flex Artificial Intelligence Inc. (“Flex”, “we” or “our”) services, including but not limited to the Flex website at flexfitnessapp.com and getflex.fitness (each, the “Website”), the Flex mobile application (the “App”) and any other product or service to which we choose to apply this Privacy Policy (collectively the “Service”), and details how we collect, use, and disclose your data.
Flex is a health and fitness company that helps users reach their health and fitness goals through the use of the Service and in particular our App, which provides detailed customizable workouts tailored through your mobile device. The App collects your personal and anonymous data to help Flex perform the services offered to you. As the information we collect may include some sensitive data, including personal health and fitness data, we aim to be transparent and clear about how we collect, use and share the data you provide to us.
The Service, mainly through the App and the Website, collects and processes the data you provide to us, including personal data, which is information about you or that identifies you, as well as anonymous data, which does not identify you.
Subject to legal, contractual and technical requirements, you may choose not to provide Flex with certain data or request the deletion of certain data, which may impact the Service features available to you or essential operation of the Service.
The following is a description of the personal data that we may collect, use and process in connection with the Service:
We also collect a substantial amount of anonymous data that does not identify you, including but not limited to your responses to certain questions in the App and your use and frequency of use of certain features of the App and Website.
We process your personal and anonymous data for our legitimate business purposes. These uses include but are not limited to:
We may disclose your personal and anonymous data to our parent companies, affiliates, subsidiaries, employees and contractors for the same purposes described above. We may also disclose your personal and anonymous data to third-parties, who may be located in a foreign jurisdiction and subject to foreign laws.
This Privacy Policy only applies to personal and anonymous data that Flex collects, processes and discloses and does not apply to the collection, processing and disclosure of data by third parties through third-party services, which may be broader than set forth in this Privacy Policy, and that may be embedded into the Service. In many cases, third-parties may collect personal data about your online activities over time and across different websites and services. We strongly recommend that you read each third-party privacy policy carefully before using the Service. A full list of third-parties with which we share your personal data can be found here. Please contact us directly using the information found below if you would like to learn more about third-party data practices.
The Service uses tracking technologies, such as cookies, web beacons, JavaScript tags and clear GIFs to collect data about you, such as your IP address and device information. Based on this data, third-parties may be able to resolve your identity across multiple devices. This data is collected, used and disclosed in accordance with the terms of this Privacy Policy and the applicable third-party privacy policies. Certain Service features may rely on tracking technologies and by declining to accept cookies, disabling JavaScript or by changing certain settings on your device, you may not have access to these features. Please review our cookies and other third-party services here.
You may contact Flex to obtain a copy of any personal data we collect about you, the production of which may be subject to a fee as permitted by applicable law. In addition, you may contact Flex to correct inaccurate personal data or to complete incomplete personal data.
You may be able to opt-out of some or all of the ways in which your personal data is processed, or request the deletion of certain personal data, except where the personal data is necessary or vital for:
and may do so by requesting deletion by contacting us using the contact information found below.
While Flex is a Canadian company, the data you provide through the Service may be stored and processed by third parties in countries around the world. You authorize Flex and third parties acting on our behalf to process your data in any country of their choosing, which may cause your data, including personal and anonymous data, to be subject to privacy protections and legal rights that may not be equivalent to those in your country.
For individuals in the European Economic Area (the “EEA”), Flex complies with Articles 44-49 of the European Union’s General Data Protection Regulation (the “GDPR”). Currently, all transfers of personal data to Canada from individuals in the EEA are covered by an adequacy decision as described in Article 45 of the GDPR.
Your personal data is retained until you request its deletion or until Flex no longer requires such data for the purpose for which it was collected.
Flex complies with the United States Children’s Online Privacy Protection Act and all other applicable privacy laws and regulations concerning children and the Internet including laws applicable to residents of the EEA. If we learn that we inadvertently collected personal data from a child under the age of 13 beyond allowable legal exceptions, we will delete that data as quickly as possible. If you are a parent or guardian of a child under the age of 13 or under the age of consent in your jurisdiction, who you believe provided Flex with personal data without your consent, please contact us at support@flexfitnessapp.com.
Do Not Track (“DNT”) is a web or device setting that allows you to request that receivers of personal data stop their tracking activities. When you choose to turn on the DNT setting in your browser or device or use alternative consumer choice mechanisms, your browser or device sends a special signal to websites, analytics companies, advertising networks, plug-in providers and other web services you encounter to stop tracking your activity. Currently, there are no DNT technology standards and, as a result, we do not respond to DNT requests.
If you are a California resident, California Civil Code 1798.83 grants you the right to request disclosure of the categories of personal data we provided to third parties, and the names and addresses of these third parties, for direct marketing purposes during the preceding calendar year. If you are a California resident and would like to make this request, please contact us using the contact information set forth below.
Please note that you may only make this request once per year.
Although Flex does not currently operate in the European Union, if Flex decides enter the European marker, we have a legitimate interest, as described in Article 6(1)(f) of the GDPR, in collecting your personal data described in this Privacy Policy for the purposes described in this Privacy Policy when a different lawful basis does not exist. In some cases, such as when we create or collect an Identifier for you or for the basic provision of your personal information, such as height, age, weight and fitness goals, the processing of your personal data is necessary for our provision of the Services to you, as described in Article 6(1)(b) of the GDPR. In other cases, such as when you provide consent to contact you using your contact information, including in order to provide customer support through WhatsApp, Flex may collect such personal data pursuant to Article 6(1)(a) of the GDPR.
If you are a Data Subject as defined by the GDPR, you have certain rights in regards to your personal data. These rights include:
In the event of, or in preparation for, a change of ownership or control of Flex or a business transition such as the sale of some or all Flex’s assets, we may disclose and/or transfer your personal and anonymous data to third-parties who will have the right to continue to collect and use such data in the manner set forth in this Privacy Policy.
We are committed to ensuring that your data is secure. To prevent unauthorized access, disclosure, or breach, we have put in place suitable physical, electronic, and administrative procedures to safeguard and secure the data we collect and process, including appropriate protections for any sensitive personal data we collect.
We communicate with you primarily through the Service itself, but we may sometimes collect your email address, phone number or WhatsApp details (collectively “Contact Details”) in order to respond to support requests or comments. If you have provided us with your Contact Details and would like to change the preferences we associate with you (for example, unsubscribing from receiving certain types of email) you may do so by clicking a link within certain types of emails that we send to you or, if no link is available, by replying with “unsubscribe” in the email title or body or by messaging us in WhatsApp to delete you from our contact list. On rare occasions, some types of communications are necessary for the Service and cannot be unsubscribed from if you continue to use the Service.
Flex reserves the right, in its sole discretion, to modify this Privacy Policy at any time (each an “Update”) and shall make each Update available on the Website. You are deemed to accept an Update by continuing to use the Service. Unless Flex states otherwise, an Update is automatically effective 30 days after posting on the Website, except in such case where an Update is immaterial to any of your legal rights or legal obligations of Flex and such Update is made only to correct a typographical, formatting or grammar inaccuracy, and in such case, an Update is effective immediately after posting on the Website.
This Privacy Policy describes how we collect, use, and protect your personal information when you use the contact import feature (“Feature”) within our mobile application (“App”). By using the Feature, you consent to the practices described in this Privacy Policy.
17.1 Information We Collect:
When you use the Feature, we may collect the following information:
Contact Information: We may collect contact information from your device’s address book, including names, phone numbers, email addresses, and other relevant contact details.
17.2 Use of Your Information:
We use the information collected through the Feature for the following purposes:
Import Contacts: We use your contact information solely to facilitate the import of contacts into the App.
17.3 Data Security:
We employ reasonable technical and organizational measures to protect the data you import using the Feature. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute data security.
17.4 Sharing Your Information:
We do not share the contact information you import using the Feature with third parties unless required by law or as explicitly permitted by you.
17.5 Consent and Authorization:
By using the Feature, you represent and warrant that you have obtained all necessary consents and authorizations from your contacts whose information you intend to import using the Feature. You acknowledge that you are solely responsible for complying with all applicable data protection and privacy laws when using the Feature.
17.6 Changes to this Privacy Policy:
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy within the App.
17.7 Contact Information:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@flexfitnessapp.com
17.8 Governing Law:
This Privacy Policy shall be governed by and construed in accordance with the laws of British Columbia. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in British Columbia.
Privacy Support Team
204-938 Howe Street, Vancouver, V6Z1N9