Cookie Policy and List of Third-Party Services

Last updated: January 23, 2020

Flex Artificial Intelligence Inc. (“Flex”, “us”, “we” or “our”) does not use any cookies or other tracking technologies at flexfitnessapp.com or getflex.fitness (each, the “Website”) but we do use some tracking technologies on the Flex mobile application (the “App”). By using the App, you consent to the use of essential tracking technologies.

Cookies in general, are small pieces of text files stored in your web browser or App and allow us or a third-party to recognize you and make your next visit easier and more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your App or device. Tracking technologies operate similarly.

When you use the App, Flex may place tracking technology files on your mobile device. Flex uses essential tracking technologies that are required to authenticate users, operate the App and prevent fraudulent use of Flex’s other services. Essential tracking technologies that Flex uses include:

  • Google Firebase
    Collects information necessary to provide the service to you including: your Display name, Email, Phone number, Profile pic url, Firebase user identifier, Provider ID. Privacy Policy.
  • Branch
    Collects user IDs, email, phone for identifying attribution of who was responsible for signing a user up to the App (through invite a friend feature). Privacy Policy.
  • Mixpanel
    Collects device information such as Manufacturer, Model, OS, Screen Size, Device ID, Geo-Location (City, Region, Country) (used to show you best times to visit your nearest gyms) User Info (Gender, Birth Year, Weight, Height, Workout Plan, Fitness Goal, Fitness Experience). Privacy Policy.
  • Facebook Login
    Privacy Policy.

Flex also uses non-essential cookies and tracking technologies on the App in order to improve the user experience and help market our company. You may change the settings of our non-essential tracking technologies either through the App or by using the links below:

  • Apple Health Kit and Apple Search Ads
    Tracks your footsteps and collects advertising identifier for advertising purposes. Privacy Policy.
  • Instagram/Facebook Ads, Facebook Lookalike Audiences, and Facebook Pixel
    Collects advertising identifier for advertising purposes. Privacy Policy.
  • AppsFlyer
    Collects IP addresses and advertising identifiers for marketing purposes. Privacy Policy.
  • Google Analytics
    Flex website uses Google Analytics to track users and deliver ads. Privacy Policy.

If you would like to delete cookies or tracking technologies entirely or instruct your device to delete or refuse cookies or tracking technologies, please do so through your App settings. You may also email us at support@flexfitnessapp.com. In some cases, you may lose all access to the App if you make this request if such technology is essential for the App to function. Be aware that if you delete tracking technologies or refuse to accept them, you might not be able to use all of the features of the App or the App may not work at all.

Residents of the European Economic Area have certain privacy rights pursuant to the General Data protection Regulation (“GDPR”) and Directive 2002/58/EC of the European Parliament (“e-Privacy Directive”). Flex complies with the GDPR and e-Privacy Directive when it comes to cookies and tracking technologies. For more information about the GDPR or the e-Privacy Directive please visit the following links: GDPR and e-Privacy Directive.

You can learn more about cookies at allaboutcookies.org or networkadvertising.org.

In addition to the above listed tracking technologies, Flex uses the following third-party services:

  • Mailchimp
    Collects a user’s email address when the user submits their email address by pressing the “Notify me” button on the website. Privacy Policy.
  • WhatsApp
    Collects a user’s phone number and WhatsApp identifier in order to provide customer service directly to users. Privacy Policy.
  • Zendesk
    Collects your name, email address, device information, IP address and the information you enter into any text field while using their service. Privacy Policy.
  • Apple
    Collects Apple identifiers used for login purposes. Privacy Policy.
  • Google
    Collects Android and Google identifiers used for login purposes. Privacy Policy.