Last updated: October 2025
Welcome to Flex AI!
This Privacy Policy explains how Flex AI, Inc. (“Flex AI,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our mobile application, website, and related services (together, the “Service”).
By using the Service, you agree to this Privacy Policy.
If you do not agree, please do not use the Service.
Flex AI, Inc. is a Delaware corporation providing an AI-powered fitness and training app.
We are the data controller for your personal information (except where we act as a processor for third-party partners).
You can contact us at:
📧 support@flexfitnessapp.com
If you are located in the European Economic Area (EEA) or UK, you may also contact our EU representative at privacy@flexfitnessapp.com for GDPR inquiries.
We collect information in three main ways:
We use personal data to:
If you are in the EEA or UK, we process your data under one or more of the following lawful bases:
You can withdraw consent at any time by contacting support@flexfitnessapp.com or adjusting in-app settings.
Flex AI uses artificial intelligence to analyze movements, form, and preferences to offer guidance and insights.
We do not make decisions that have legal or similarly significant effects based solely on automated processing.
Where required by law, you have the right to:
We do not sell your personal information.
We may share data only in these circumstances:
| Recipient Type | Purpose |
|---|---|
| Service providers & contractors | Hosting, analytics, AI processing, email delivery, customer support |
| Advertising & marketing partners | Displaying and measuring ads, providing opt-out options |
| Business transfers | If Flex AI is involved in a merger, acquisition, or sale of assets |
| Legal & regulatory authorities | When required by law, subpoena, or government request |
| Other users (with your consent) | When you post or share content publicly in community features |
All service providers are required to handle your data securely and only for authorized purposes.
Your information may be transferred to and processed in countries other than your own, including the United States.
Where required by law (e.g., GDPR), we use Standard Contractual Clauses (SCCs) or other approved safeguards to ensure appropriate protection for your personal data.
We retain personal data only as long as necessary for the purposes described in this policy or as required by law.
| Data Type | Typical Retention Period |
|---|---|
| Account information | Until account deletion + 1 year (for recordkeeping) |
| Workout & usage data | 2 years after last activity |
| Video & AI form feedback | Up to 2 years unless deleted earlier |
| Support requests | Up to 3 years after resolution |
| Aggregated or anonymized data | May be retained indefinitely |
When data is no longer needed, it is securely deleted or anonymized.
Depending on your location, you may have the following rights:
To exercise any rights, contact us at support@flexfitnessapp.com.
We may verify your identity before processing your request.
Flex AI uses cookies, device identifiers, and similar technologies to:
You can control cookies and tracking via:
We honor user privacy preferences where applicable (e.g., “Do Not Sell or Share My Personal Information” under CPRA).
We implement industry-standard safeguards to protect your information, including encryption, access controls, and monitoring.
However, no online system is completely secure, and we cannot guarantee absolute protection.
If we discover a data breach that poses a significant risk to you, we will notify you and applicable authorities as required by law.
The Service is not directed to children under 13 (or older where local law requires).
We do not knowingly collect personal data from children under the applicable minimum age.
If we learn that we have collected such data, we will delete it promptly.
Parents or guardians who believe their child’s data has been collected should contact support@flexfitnessapp.com.
If you are a resident of California (or a U.S. state with similar laws), you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
You have the right to:
To exercise these rights, email us at support@flexfitnessapp.com.
We do not “sell” personal data in the traditional sense, but we may “share” limited identifiers with advertising partners. You may opt out of such sharing at any time.
We may disclose personal information if required by law or legal process, or to protect the rights, property, or safety of Flex AI, our users, or others.
We will notify affected users where legally permitted.
If Flex AI is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
We may update this Privacy Policy periodically.
If we make material changes, we’ll notify you by posting a notice in the app or on our website at least 30 days before the changes take effect.
Your continued use of the Service after the effective date means you accept the updated policy.
If you have any questions or privacy concerns, contact us at:
📧 support@flexfitnessapp.com
📬 Flex AI, Inc., 16192 Coastal Highway, Lewes, DE 19958, USA
If you are in the EEA or UK, you also have the right to lodge a complaint with your local supervisory authority.