Effective Date: April 28th, 2025
This Privacy Policy applies to Flex Artificial Intelligence Inc. (“Flex”, "we" or "our") services, including but not limited to the Flex websites at www.flexfitnessapp.com (the "Website"), the Flex mobile application (the "App"), and any other product or service to which we choose to apply this Privacy Policy (collectively the "Service"). It explains how we collect, use, and disclose your personal and anonymous data.
BY CLICKING “I AGREE” OR BY USING THE SERVICE, YOU CONSENT TO THE TERMS OF THIS PRIVACY POLICY.
Flex is a health and fitness company that helps users achieve their fitness goals through the Service, including customizable workouts, AI-powered exercise form feedback, AI-personalized training recommendations, and a community platform to share fitness progress.
The App collects your personal and anonymous data to perform these services. Because we may collect sensitive health and fitness data, we aim to be transparent about how we collect, use, and protect your information.
We collect and process data you provide directly through the Website or App, including personal data (which identifies you) and anonymous data (which does not identify you).
You may choose not to provide certain data; however, this may impact your ability to access or fully use the Service.
We may collect:
We also collect anonymous technical data about Service usage and performance.
We process your data for:
Your data may be processed by Flex employees, affiliates, contractors, or trusted third parties under appropriate confidentiality obligations.
This Privacy Policy does not apply to third-party services, including embedded services or external links within our App. Please review the applicable privacy policies of third-party providers before interacting with them.
A full list of integrated third-party providers is available upon request at support@flexfitnessapp.com.
We use cookies, web beacons, JavaScript tags, and similar technologies to collect device and usage data. Some features of the Service may not function properly without these technologies.
For more information about our use of cookies and third-party tracking, refer to our Cookies and Tracking Policy.
You may:
You may also delete your Account at any time through the App’s account settings, which will initiate deletion of associated personal data according to applicable law.
Flex is based in Canada, but your data may be stored and processed globally by authorized third parties. We comply with GDPR transfer protections where applicable.
Personal data is retained until:
Flex does not knowingly collect personal data from users under the age of 13 (or applicable local minimum age). If you believe a child provided us with personal data, please contact support@flexfitnessapp.com for prompt removal.
The Service does not currently respond to Do Not Track (DNT) signals due to lack of standardized industry practices.
California residents have the right to request disclosure of the categories of personal data Flex shared for direct marketing purposes during the preceding calendar year. Contact us at support@flexfitnessapp.com to make such a request (limited to once per year).
Flex complies with the GDPR regarding the collection and processing of personal data from EEA residents. EEA users have rights, including:
Requests may be submitted to support@flexfitnessapp.com.
If Flex undergoes a merger, acquisition, bankruptcy, or other business transition, your data may be transferred as part of that transaction.
We will continue to protect your data according to this Privacy Policy.
We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, loss, or misuse.
However, no method of transmission or storage is 100% secure.
You can manage marketing and support communication preferences through the App or by contacting support@flexfitnessapp.com.
Some communications (such as critical service updates) are necessary and cannot be opted out of while maintaining an active account.
Flex reserves the right to update this Privacy Policy at any time. Updates will be posted on the Website and become effective 30 days after posting unless otherwise stated.
Your continued use of the Service after an update constitutes acceptance of the updated policy.
By using the AI Trainer, you consent to Flex collecting and processing data you provide through your interactions, including workout history, fitness goals, and preferences, to personalize your experience and improve the AI systems.
By using the Form Feedback A.I. feature, you consent to Flex collecting, processing, and securely storing video and/or image data you submit. This data is used solely for providing form feedback and enhancing our AI models, and is handled securely according to our Privacy Policy.
Participation in the Flex Community Feature is voluntary. Content you post (including images, captions, and comments) may be visible to other users.
You are solely responsible for the information you choose to share publicly. Flex reserves the right, but not the obligation, to monitor and moderate Community content.
Flex disclaims responsibility for user-generated content posted by third parties.
If you have any questions or concerns about this Privacy Policy, please contact: